Imagine that you’re a sales manager of a growing company headquartered in Denver. You’ve been given the task with building a team of 40 sales reps who will work remotely from their home offices in and around Colorado and New Mexico. They’ll primarily be using their phones to build relationships and with current and prospective clients.
Your sales reps use their personal smartphones for convenience, but you understand that business calls are more effective when conducted on a private line. Furthermore, you know that legacy business phone systems can add a whole host of business features that would add to the productivity and professionalism of your company.
The challenges with remote workers and on-premise phone systems
Here’s why that won’t work: For remote employees to use a legacy onsite phone system, you and your IT team would have to take on a tedious installation. First you’d need to purchase an expensive phone—typically through a TelCo provider—for each remote employee. Then, you’d be responsible for the circuit work that ensures an onsite system is capable of the additional call load. Finally, you’d routinely have to provide maintenance for the onsite equipment to ensure it’s always up-to-date and working properly. The functionality of the system features could also pose a problem.
A cloud-based phone system may be the answer
There’s good news though. Modern VoIP systems can offer the same benefits of traditional onsite phone systems—reliability, caller identification, and voicemail—but with even more features, especially geared toward your remote employees. They’ll be able to link their phones to CRM and ERP applications, they’ll have access to leverage click-to-dial technology, and they’ll be able to utilize powerful call analytic tools.
If you aren’t already prepared to provide these invaluable tools to your remote employees, it’s time to take another look at your staff’s efficiency and productivity. VLCM is ready to help you solve these problems and bring your remote employees up to speed with a cloud-based phone system.
When you’re working from the cloud with VoIP technology, you can get each one of your 40 remote reps connected in three simple steps: purchase a phone, connect to the internet, and download the appropriate software.
Your in-house and remote employees will then have the same functionality and access no matter if they’re in Denver, Boise, Albuquerque, or Salt Lake City. You also won’t have to worry about those maintenance issues because a cloud-based phone system is always up-to-date and protected.
When you’re ready to make the switch to a cloud-based system to better meet the needs of your remote employees and your customers, contact VLCM for more information.