Microsoft recently announced the launch of its new AI-powered productivity assistant, Microsoft Dynamics 365 Copilot. This revolutionary tool harnesses the power of generative AI to provide interactive assistance across various business functions, including sales, service, marketing, operations, and supply chain management.
The use of AI in the workplace is becoming increasingly common, with a recent survey showing that almost nine out of ten workers hope to use AI to reduce repetitive tasks in their jobs. Microsoft Dynamics 365 Copilot aims to meet this demand by empowering workers with AI tools that automate tedious tasks and unlock their creativity.
The tool is seamlessly integrated into the Microsoft 365 suite of apps that people use every day, such as Word, Excel, PowerPoint, Outlook, and Teams. It offers a new way of working, where users can dictate their work to the tool, which then writes, edits, summarizes, and creates right alongside them.
In Word, Copilot helps users be more creative by offering suggestions and assisting in content creation. In PowerPoint, it helps turn ideas into a designed presentation through natural language commands, making the creation process faster and more efficient. In Excel, it helps unlock insights, identify trends, or create professional-looking data visualizations in a fraction of the time. In Outlook, it can synthesize and manage the inbox, allowing more time to be spent on communicating. And in Teams, it makes meetings more productive by providing real-time summaries and action items directly in the context of the conversation.
Microsoft Dynamics 365 Copilot also offers a range of features for customer service and marketing teams, such as drafting contextual answers to queries in chat and email, providing an interactive chat experience over knowledge bases and case history, curating highly personalized and targeted customer segments, and even generating fresh email campaign content based on key topics entered by marketers.
Moreover, Copilot in Microsoft Dynamics 365 Sales and Viva Sales helps sellers dramatically reduce the time they spend on clerical tasks by writing email responses to customers and creating an email summary of a Teams meeting in Outlook. The meeting summary pulls in details from the seller's CRM such as product and pricing information, as well as insights from the recorded Teams call.
In Dynamics 365 Business Central, Copilot streamlines the creation of product listings for online commerce. Product attributes such as color, material, and size can be used to create compelling product descriptions for online storefronts in seconds, which can then be further tailored by choosing tone of voice, format, and length. Business Central customers using Shopify can seamlessly publish the products with descriptions to their Shopify store in just a few clicks.
Finally, Copilot in Microsoft Supply Chain Center proactively flags external issues such as weather, financials, and geography that may impact key supply chain processes. Predictive insights then surface impacted orders across materials, inventory, carrier, distribution network, and more. Supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they happen.
In conclusion, Microsoft Dynamics 365 Copilot marks a new era of computing that will fundamentally transform the way we work. By combining the power of large language models with business data and the Microsoft 365 apps, it turns users' words into the most powerful productivity tool on the planet. With Dynamics 365 Copilot, organizations can empower their workers with AI tools built for various business functions, freeing them to focus more on the task at hand and less on mundane tasks, ultimately improving customer experience, employee experience, and operational efficiency.
Learn more about how Microsoft 365 can help employees stay connected and get things done at VLCM IT eXchange on March 22. If you haven’t already, you can register for the show by visiting www.vlcm.com/itx.
