What could be possible if you could clone your best contact center agent? What would happen to your costs? Your customer service?
We recently sat down (virtually) with the brilliant minds at Airin, and how they are use AI to clone the cognitive reasoning of customer service experts to provide an AI companion to less-experience resources.
We also met with OmniLegion, who have mastered Amazon Connect's customer experience tools, and how you can improve customer service through an omni-channel strategy, saving up to 80% over traditional contact center solutions.
Interested? We invite you to watch our on-demand webinar recording to learn this and how:
- You can cut new hire ramp-up time in half
- Other companies have increased first-call resolution time by 60%
- So many contact centers are utilizing Amazon Connect in their contact centers
- To easily scale to meet unpredictable demand